Frequently asked questions

You have reached out with some questions and we have an answered them below.

Hair Colour

What is balayage?

Balayage is a French colouring technique that was developed in the 1970s. It’s a freehand technique where the colour is applied by hand. It allows for a sun-kissed natural looking hair colour.

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Does balayage require a lot of maintenance?

Very little. It grows out beautifully and more naturally so you don’t get an obvious regrowth line and and can wear it for longer between appointments.

All you really need to do is protect it as you would any other colour: use a colour protecting shampoo and conditioner, regular treatments and heat protection when styling

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Is balayage suitable for all types of hair and lengths?

It works on both light and dark hair, so anyone really. It’s the perfect combination of brown and blonde tones. Bronde is perfect for darker haired clients who want to try out a lighter colour, it can be warm neutral or cool. The choice is really between you and your colourist. Balayage pretty much works for all lengths except very short cropped hair.

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What makes balayage timeless?

It’s low maintenance, looks more bespoke, more natural, and is a modern technique that’s much more flattering. Healthy hair is attractive hair and that’ll never go out of fashion. Balayage gives a gorgeous healthy finish that looks nature-enhanced, glossy and luscious. It can be natural or strong, whatever you want, it’s all about the application technique.

It’s also a very economical way to colour your hair as you never have a solid demarcation line or regrowth, so if you can’t afford to get it done for another month it will grow out well.

We find that all our balayage clients are going for different looks and need to maintain it at different stages. You will need to have a minimum of three appointments to really build up the colour initially.

Appointments are spaced six weeks apart. From there you could go up to four months without having more balayage. You will need to come in for a toner and a treatment to freshen up the colour in between appointments.

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Do you have any balayage maintenance advice?

Balayage will dry your hair out no more than classic foiling as long as you have a trained professional applying your colour. As with foils you should always use salon professional shampoos and conditioners as well as have regular treatments such as Olaplex.

No matter what the technique, your colour will always look its best if your hair is in good condition.

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What is hair strobing and contouring?

Inspired by the make-up trend of the moment, hair contouring is a custom-made colour application technique that has revolutionised the use of hair colour and what it can achieve. This innovative technique uses the careful placement of colours around the face and, thanks to a play of light and shadow, can alter the appearance of your face shape by accentuating your best features and enhancing your natural skin tone without the application of make-up.

Hair contouring is a colouring technique that uses a combination of free hand application and highlighting paired with the careful positioning of different tones and depths around the face to highlight and shadow targeted areas. Darker tones create shadows and are used to shorten or narrow the face shape, whilst lighter tones elongate and lengthen the face shape by reflecting light. This clever placement of colour and the careful selection of complimentary tones perform an optical illusion and make your face appear more defined and features more accentuated.

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Will hair strobing and contouring suit me?

Definitely! Hair contouring is a 100% bespoke colouring service that is literally designed to suit your unique facial structure, features and skin tone. The colours are selected based on your skin tone and positioned based on your structure and features.

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How does a colourist create bespoke colour contouring for me?

Contouring requires the eye of one of our expert colourist. Firstly they will identify your unique face shape and bone structure by brushing hair backwards and behind the ears to expose the full outline of your face.

The benchmark that is most commonly used is the “oval” shape due to its well-balanced and symmetrical proportions. So, the next step is for your colourist to decode where the darker and lighter shades need to be positioned around your face in order to re-sculpt the appearance and achieve a more “oval “shape. To keep the effect looking natural and subtle, the colour shades chosen should not exceed two shades above or below your natural hair colour and tones should be selected to compliment your skin. The different colour shades and tones are then applied either free hand for a more subtle finish, or highlighted separately for more defined pieces. This combination allows the colourist to tailor the application to suit you.

An outline to help explain how hair contouring works:

Round/square face
To elongate a round or square face, your colourist will lighten the top of the hair and the ends using a free hand technique. Shadow and depth is created at the sides of the face use a darker shade. The lightness at the top of the head and shading around the sides will make the face shape appear slimmer and more contoured.

Diamond/oblong/rectangular face
To widen the facial features of these face shape your colourist will keep the roots and the underneath of the hair dark to create shadow at the top of the head and around the jawline. A single highlight around the face is used to frame it and lighter pieces are weaved in front of the ears with an ombre effect to make an elongated face shape appear more oval.

Heart/triangular face
In order to soften the shape of the chin without widening the forehead your colourist will apply a darker colour to the top of the head and crown areas and will apply lighter pieces freehand through the mid lengths and ends to lighten under the jawline. The section around the hairline is also lightened to highlight the face. Ombre & Sombré techniques are well suited to this face shape.

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How can I work out which face shape I am for bespoke colour contouring?

The black outer lines in the diagrams below represent each face shape described. The benchmark oval shaped face that sits within the black outlines help to demonstrate which proportions of the face will need to appear “re-sculpted” using hair contouring to achieve the more symmetrical and well-balanced oval shape.

Diagram showing different face shapes and how each shape can aim to achieve the oval face shapeYou have a round face if the length and width of your face is equal. Characteristics include a shorter forehead and chin and a rounded jawline.

You have a square face if the length, width and jawline are equal in length. Characteristics include wider facial features, sharper jawline and shorter forehead.

You have a rectangular face if your face shape has similar characteristic to the oblong face being longer than it is wide but with a more defined angular jawline and a broader forehead.

You have an oblong shape face if the length of your face is approximately more than 1 ½ times longer than wide, with a broad forehead, cheekbones and jaw line. The shape will roughly resemble a rectangle with softer corners.

You have a diamond shape face if your cheekbones are the wider than your forehead and jawline.

You have a triangular/ heart shape face if you have a wider forehead and a narrower pointed chin, similar to an inverted triangle.

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Will hair strobing and contouring look natural?

The complexity of this technical consultation and application requires a professional to ensure colours are perfectly blended into the hair and suit your skin tone. The subtle shades, the ability of the colourist to use careful positioning beneath the parting and tailor the application method to your needs means that this colouring technique can look extremely natural. No one will ever know.

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Is hair strobing and contouring low maintenance?

The combination of application techniques and subtlety of shades means that this technique can be extremely low maintenance with regrowth being soft and diffused.The process differs from typical highlights using colours that are two shades lighter and two shades darker than the natural hair colour.

Unlike dyeing your hair an all-over solid colour, or placing highlights and lowlights at random, strobing caters to your face shape and natural hair formation, says Moon. “It’s meant to accentuate your natural beauty,” he explains. “The placement of the highlights emphasises your skin tone and face shape, and when the sunlight hits your hair, it glistens.

So if you’re looking to make your hair really complement your face — or want that extra “pop” in your hair colour.

What is hair contouring, you ask? Well, you’ve undoubtedly heard of contouring that uses dark and light makeup to enhance the face’s bone structure. The same concept goes for hair. In order to make your natural hair look less dull, thin, or flat, highlights are placed strategically around the head in a practice recently dubbed “hair strobing.”

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What is a hair tint?

Permanent Colour that covers 100% grey hair. Our permanent colours can lift your natural hair colour up to 3 shades lighter. Permanent colours are also used to cover grey and go darker with your desired hair colour result. Our permanent hair colours are designed with an advanced lightweight Cera-Oil Conditioning Complex, nourishing the hair to improve hair integrity and providing long lasting condition. The patented colour technology that we use in our colours delivers a long-lasting colour result, with long lasting vibrancy and shine.

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What is a hair gloss?

Semi-permanent, ammonia free colour that can blend up to 50% grey hair. Our Gloss colours change the tone of the hair or deepen the hair colour depending on your desired colour. This colour can bend up to 50% grey hair. This is perfect if you have a few greys that you want covered or if you are wanting to blend your greys for a more natural effect. This is the only semi-permanent colour that includes the Cera-Oil Conditioning Complex which gives an even, seamless and brilliant result.

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What are hair foils?

Different highlighting methods used to create lighter, textured and multi tonal colours. Foils or highlights can be used to create a variety of different effects and colours on all types of hair. You can have varying highlights from fine natural colours throughout the hair to bolder thicker highlights that are more noticeable. This technique can be used on dark to light hair and is great as you can place different tones and colours throughout the hair. As this technique is so personable, you are able to create a variety of looks.

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What is a hair toner?

Ammonia Free colour used to change the tone of your existing hair colour. Toners are used after having your hair lightened to give the blonde or lighter colour your desired tone, e.g. beige, ash, natural or platinum. Toners can also be used to deepen your hair colour a few shades or to give fashion colours like grey, pink, peach or silver. Toners can also be utilised between colour services to freshen your faded colour.

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What are hair babylights?

Tiny highlights that mimic your childhood hair colour when it was lightened up by the sun.

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What is a scalp lightener?

Lifting the natural hair colour to achieve a platinum blonde all over. Scalp lighteners are for people who already are platinum blonde or who are blonde and wanting to achieve an all over platinum blonde.

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Why do I need a colour correction consultation?

Changing hair from dark to light or vice versa.There are two types of colour corrections. The first is going from dark to light. This is when your hair is a darker shade and you are wanting to go 3 or more shades lighter all over. Your old hair colour, will need to be stripped to lift the darker colour out (it will be lifted to a red, orange or yellow) and then a lighter shade will be put over this to achieve a lighter result.

The second is from light to dark. If you are blonde and are wanting to go back to your natural hair colour or darker then your hair will need to be filled with a colour (red, orange or yellow) so that the new darker colour has something to hold on to. Once this has been filled then your desired darker hair colour will be put over the top.

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Hair Treatments

What does Opalex do for my hair?

Opalex is exclusively distributed in Australia by Haircare Australia, and is the original, unique and patented chemistry that multiplies bonds and cross-links broken bonds.

Opalex gives colourists confidence, the insurance and the ability to colour or lighten hair at any level without the risk of breakage. Olaplex is a bond multiplier containing a single active ingredient, Bis-Aminopropyl Diglycol Dimaleate.

Opalex works by finding single sulfur hydrogen bonds and cross linking them back together to form disulfide bonds before, during and after services. Disulfide bonds are broken via chemical, thermal, and mechanical processes.

With a plethora of different uses and applications, Olaplex can be used in your colour services as a stand-alone treatment, with its single active ingredient repairing the hair from within, the result is stronger and healthier hair, plus colour lasts longer with more vibrancy.

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Why use Opalex?

Opalex builds and repairs broken bonds to restore the integrity of your client’s hair.

Opalex reduces porosity of your client’s hair to make their colour last longer and prevent fading.

Opalex increases elasticity and can restore their hair to its natural texture and state.

There is a service for every client whether it be full service in colour or a quick 10 minute treatment to tame unmanageable hair.

Add a layer of protection and extra tender loving care during lightening or chemical processing.

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